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Customer Service Representative

Customer Service Representatives are among the most important people within an organization. We are looking to hire a Call Center representative to be a part of this dynamic team. This position will be responsible for gathering information from and provides information to prospective patients in order to begin the process obtaining power mobility equipment.


Essential Duties and Responsibilities:

  • Answers all incoming calls within guidelines
  • Makes all outgoing calls according to team guidelines and regulations
  • Gathers and/or confirms all order intake information necessary to move forward with the process per the provided script
  • Demonstrates high quality in calls and documentation of patient records
  • Promotes a great impression for the organization of the client
  • Completes the minimum quality Transfers per day based on the assignment given
  • Makes/takes a minimum off 100+ outgoing/incoming calls daily

Qualifications:

  • Minimum of one (1) year call center experience
  • High School Diploma, GED and/or equivalent
  • Excellent Customer Service Skills
  • Basic computer skills required for data entry purposes
  • Strong written and communication skills
  • Ability to multi task
  • Must be able to effectively work in a team environment

Benefits: 

  • Competitive pay
  • Health, dental & vision insurance
  • Matching 401(k) plan
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